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ITIL® 4 Direct, Plan and Improve (DPI)

This training is carried out by our partner Van Haren Publishing


It provides IT professionals with the practical skills needed to create a learning and improving IT organization with a strong and effective strategic focus.


ITIL® is a registered trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a registered trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved.

Wat leer je?

  • Understand the key concepts of Direct, Plan, and Improve.
  • Understand the scope of what you want to control/plan and how

    important planning principles and methods are applied: – Learn how to cascade goals and requirements.

    – Learn how to define effective policies, controls, and policies.

    – Learn how to put decision-making powers on the right level.
  • Knowledge of the role of governance, risk and compliance (GRC) and integration into the Service Value System (SVS).
  • Learn how to apply the most important principles and methods of

    continuous improvement to all types of improvements: – Learn how to use the ITIL® model to continuously improve the service value system.

    – Learn how to identify assessment goals, output requirements, and criteria, and select an appropriate assessment for a specific situation.

    – Learn how to define and prioritize the results you want.

    – Learn how to create, justify, and sell a business case.

    – Learn how to perform improvement checks and embed continuous improvements at all levels of the SVS.
  • Learn how to leverage the most important business change management

    principles to: — Identify and manage different types of stakeholders.

    – Learn how to set up effective channels for feedback and communication.

    – Learn how to develop effective interfaces along the value chain.
  • Understand how to apply the most important principles and methods of measurement and reporting to control, planning, and improvement.
  • Learn how to manage, plan, and improve value

    streams and practices: —Understand the differences between value streams and practices as you learn how to select and apply appropriate techniques to control, plan, and improve them.

Welke voorkennis heb je nodig?

ITIL® 4 Foundation

Trainingsvorm
ITIL® 4 Direct, Plan and Improve (DPI)

Wij proberen je aanvraag binnen 2 werkdagen te verwerken. Telefoonnummer is niet direct nodig, maar handig als we nog vragen hebben.

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ITIL® 4 Direct, Plan and Improve (DPI)

Wij proberen je aanvraag zo snel mogelijk te benantwoorden. Meestal zou dat op de dag zelf gebeuren. Om je sneller van dienst te zijn vragen we je telefoonnummer.

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ITIL® 4 Direct, Plan and Improve (DPI)_(In company)

Wij proberen je aanvraag binnen 2 werkdagen te verwerken. Telefoonnummer is niet direct nodig, maar handig als we nog vragen hebben.

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