This training is carried out in collaboration with Van Haren Publishing BV.
It is ideal for anyone who wants to understand the different types of interactions between a service provider and its customers, users, suppliers and partners.
The core concept of DSV is to provide an understanding of how demand can be converted into value through IT-enabled services. The course covers key topics such as Service Level Agreement Design, Multi-Supplier Management, Relationship Management, Customer and User Experience Design, Customer Journey Mapping, and more. Individuals can expect to find the tools needed to promote user engagement and increase the satisfaction of internal and external stakeholders.
ITIL® is a registered trademark of AXELOS Limited, used with permission from AXELOS Limited. All rights reserved.
The Swirl logo ™ is a registered trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved.