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In dit zelfstudiepakket zit het officiële cursusmateriaal, een labomgeving, MeasureUp-oefenexamen en een Microsoft-examenvoucher. Je hebt 180 dagen toegang tot de labomgeving.
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€525,- Excl. BTW
Pakket aanschaffenIn dit zelfstudiepakket zit het officiële cursusmateriaal, een labomgeving, MeasureUp-oefenexamen en een Microsoft-examenvoucher. Je hebt 180 dagen toegang tot de labomgeving.
Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.
In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data.
This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.
Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform.
They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
Before attending this course, students must have:
Module 1: Get started with Dynamics 365 Customer Insights
This module will cover the business value of a customer data platform and the user interface of Dynamics 365 Customer Insights.
Lessons:
Lab: Verify environment
After completing this module, students will be able to:
Module 2: Ingest data into Dynamics 365 Customer Insights
This module will cover how to clean, transform, and import Data into Customer Insights.
Lessons:
Lab: Ingest data
After completing this module, students will be able to:
Module 3: Create a unified customer profile in Dynamics 365 Customer Insights
This module will cover how to map, match, and merge data to create a unified customer profile. After creating the customer profile, we will define search and filter indexes to search for customers.
Lessons:
Lab: Unify the data
After completing this module, students will be able to:
Module 4: Work with Dynamics 365 Customer Insights
This module will cover relationships, activities, measures, and segments.
Lessons:
Lab: Work with activities
Lab: Define measures
Lab: Create segments
After completing this module, students will be able to:
Module 5: Enrich data and predictions with Audience insights
This module will cover how to enrich data, including brand and interest enrichment, how to use predictions, and how to use machine learning models.
Lessons:
Lab: Subscription Churn Model
Lab: Predictions
Lab: Enrich data
After completing this module, students will be able to:
Module 6: Manage external connections with Customer Data Platform
This module will cover extension options for Customer Insights data, including how to surface data in Dynamics 365 applications and the Microsoft Power Platform.
Lessons:
Lab: Extend with the Power Platform
Lab: Extend with the Dynamics 365 apps
After completing this module, students will be able to:
Hieronder is een overzicht te vinden van trainingsmogelijkheden voor de Microsoft Customer Data Platform Specialty (MB-260) Zelfstudiepakket training, met zowel klassikale als virtuele trainingen. Selecteer de best passende optie en start jouw reis naar succes.