Enabling Integrated IT Service Management™ with DevOps, Agile & Lean (ESM) E-Learning

Algemene omschrijving

This e-learning contains the course materials.

The Enabling Integrated IT Service Management™ with DevOps, Agile & Lean e-learning offers a comprehensive view of IT Service Management (ITSM) integrating practices from DevOps, Agile, Lean, and ITIL®.

This integrated approach is essential for enhancing service quality, speed, and cost-efficiency in today's dynamic business environment.

Leerdoelen

By completing this e-learning, you will gain the following knowledge and skills:

• Understand the concept of integrated service management and its alignment with business goals.
• Identify the scope and benefits of integrated service management, detailing how ITIL®, Lean, Agile, and DevOps collectively enhance service management.
• Recognize the differences between technology-focused and service outcome-focused organizations.
• Comprehend the ITIL® service management life cycle stages and processes, and how they are supported by Agile and DevOps methodologies.
• Apply Lean thinking, value stream mapping, and process improvement techniques.
• Implement Agile project management practices, including Scrum roles and processes.
• Leverage principles and automated practices of continuous delivery, integration, and deployment to improve speed and reduce risk.
• Embrace the key principles of DevOps, focusing on collaboration, continuous delivery, and automation.
• Apply organizational change management practices to facilitate major cultural transformations.

Exam Information:

• Format: Multiple choice, 40 questions.
• Passing Score: 65% (26 out of 40).
• Duration: 60 minutes.
• Closed Book.

Voorkennis

You do not need any prior knowledge to access this e-learning.