Wij zijn dé IT-opleider van het noorden
- Train bij ons in Drachten of op jouw eigen locatie.
- Klanten geven ons een 9.2
- Erkende trainers.
- Ontvang een certificaat na deelname!
Kom je er niet uit?
Laat ons je helpen!
In dit zelfstudiepakket zit het officiële cursusmateriaal, een labomgeving, MeasureUp-oefenexamen en een Microsoft-examenvoucher. Je hebt 180 dagen toegang tot de labomgeving.
Vul hier al je gegevens in waarvoor je een offerte wilt ontvangen.
"*" geeft vereiste velden aan
Kom je er niet uit?
Laat ons je helpen!
€450,- Excl. BTW
Pakket aanschaffenIn dit zelfstudiepakket zit het officiële cursusmateriaal, een labomgeving, MeasureUp-oefenexamen en een Microsoft-examenvoucher. Je hebt 180 dagen toegang tot de labomgeving.
This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365.
You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including: Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations.
This course will include lecture as well as hands-on labs.
People in different roles and at various stages in their careers can benefit from this fundamentals course.
This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.
After completing this course, students will be able to:
Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn't necessary.
Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
This module serves as an introduction to the shared features for the customer engagement apps. Learners are introduced to Microsoft Dataverse, and how data is made accessible and managed in the customer engagement apps, from shared entities to searching and filtering data and finally, available reporting and integration options.
Lessons:
Lab: Validate lab environment and work with the customer engagement apps
Lab: Manage Customers and Activities
After completing this module, students will be able to:
Module 2: Learn the fundamentals of Dynamics 365 Marketing
This module introduces learners to the core capabilities of Dynamics 365 Marketing. In the first lesson you will learn about the core product capabilities to support key marketing tasks, from email marketing to segments and customer journeys. The next lesson covers event management, as well as Dynamics 365 Customer Voice for customer surveys and Dynamics 365 Customer Insights for AI-based analytics.
Lessons:
Lab: Create a Segment
Lab: Create a Customer Journey
After completing this module, students will be able to:
Module 3: Learn the fundamentals of Dynamics 365 Sales
This module provides an introduction to Dynamics 365 Sales, focusing on managing leads, lead qualification, opportunities and sales orders as part of the standard sales lifecycle. Then we shift our attention to sales forecasting and the use of LinkedIn Sales Navigator and Dynamics 365 Sales Insights for improved relationship selling.
Lessons:
Lab: Create and manage a Lead
Lab: Create and manage an Opportunity
After completing this module, students will be able to:
Module 4: Learn the Fundamentals of Dynamics 365 Customer Service
This module provides an introduction to Dynamics 365 Customer Service. We begin with the standard case mangement business processes and how Customer Service addresses those. Then we examine the product capabilities, including business process flows, entitlements and SLAs, and knowledge management. Finally, we cover Omnichannel for Customer Service and historical analytics.
Lessons:
Lab: Create and publish a Knowledge Base article
Lab: Create and manage Cases
After completing this module, students will be able to:
Module 5: Learn the Fundamentals of Dynamics 365 Field Service
This module provides an introduction to Dynamics 365 Field Service. We begin with a discussion of the work order lifecycle. Then we examine the product capabilities, including work order generation, inspections, scheduling, asset management and Connected Field Service.
Lessons:
Lab: Create work orders in Dynamics 365 Field Service
Lab: Create an Inspection
After completing this module, students will be able to:
Additional Reading
Please review the content associated with this course on Microsoft Learn. Please note that there is a separate learning path per product.
Hieronder is een overzicht te vinden van trainingsmogelijkheden voor de Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) Zelfstudiepakket training, met zowel klassikale als virtuele trainingen. Selecteer de best passende optie en start jouw reis naar succes.
Nee, er zijn geen specifieke certificeringseisen voor het MB-910 zelfstudiepakket, maar basiskennis van bedrijfsprocessen is nuttig.
Ja, het MB-910 zelfstudiepakket bevat een MeasureUp-oefenexamen om je voor te bereiden op het officiële MB-910 examen.
De inhoud van het MB-910 zelfstudiepakket wordt regelmatig bijgewerkt om te voldoen aan de nieuwste versie van Dynamics 365.
Ja, je kunt je voortgang bijhouden via het online leerplatform van Microsoft.
Vul hieronder jouw gegevens in, zodat wij telefonisch contact met je kunnen opnemen.